HostMySite's Nine Pillars of Customer Service

Compassion - “We identify with our customers and convey a shared
sense of understanding and empathy to create the building blocks for a
strong customer relationship.”

Credibility - “We overcome daily challenges confidently and provide
truthful answers consistently with no room for uncertainty. We build and
maintain our integrity so customers know they can count on us.”

Exceed Expectations - “We delight customers by being proactive and
going above and beyond what they expect from a Web host to give the
most complete and comprehensive solution.”

Never Say No - “We never respond negatively and continually remain
positive when interacting with customers. Customer satisfaction is our
ultimate goal, so we always find a solution when working with a customer.”

Ownership - “We personally address customer issues, exhausting all
resources to find a solution no less than the best. This ensures every
action leads toward an ideal solution and takes full responsibility for the
result.”

Reliability - “We give consistent, accurate, and timely solutions to
customers. Our 24/7 presence allows us to devote our full attention to
each and every customer issue.”

Respect - “We demonstrate empathy, courtesy, and professionalism in all
of our interactions and solutions by valuing the feelings and interests of
our customers.”

Empowerment - “We have authority, ability, and power to use at our
discretion for any situation where we need to please our customers at any
cost.”

Communication - “We use patience, enthusiasm, and thoughtfulness to
provide customers with accurate, timely and honest information.”