Is Anybody Listening?

Welcome to the "Is Anybody Listening?" edition of the Rapid Report, in which we explore the voices of customers and employees. Over and over again we learn of research that shows successful companies get their great ideas from the people closest to the product - frontline employees and customers. What have successful companies done to be better listeners?

Customers

"We were unwilling to accept that being successful had to go hand-in-hand with poor customer service." - Brian Raboin, vp of operations, HostMySite.com. on the  employee-driven development of the Pillars of Customer Service. HostMySite.com has won numerous awards for its customer service program.

Experience

52 Rules of Thumb One for each week of the year ... Alan M. Webber sets out the Rules of Thumb he's learned during his years as community activist, political motivator, Harvard Business Review editor and founder of Fast Company magazine. And he invites you to share your own Rules ...

Employees

This will be your company's most important tool for the Cognitive Age. Are you prepared to use it?

Employees

Small Celebrations "It wasn't big expensive events that made this a fun place to work.  It was just taking a few minutes out of the day ..." What are you doing to keep morale and productivity positive?

Experience

Which "G" would you rather be?    OR Understanding the good and bad of setting big corporate goals. • Meet Julie Gerbsch - School Board member, RapidChange instructor • Meet Amanda Van Slooten - student body president, RapidChange practitioner • RapidReport archive